Warranty Policy
At Alien Monster and TKNE, we stand behind the quality of our products and are committed to providing reliable support after your purchase.
1. Warranty Period
All Alien Monster and TKNE products are covered by a 90-day limited warranty from the date of delivery.
This warranty applies to manufacturing and material defects that occur under normal use during the warranty period.
2. What Is Covered
The warranty may cover issues including:
Manufacturing defects
Material defects
Open seams or stitching issues caused by manufacturing
Other quality issues confirmed to be related to the manufacturing process
3. What Is Not Covered
The warranty does not cover damage caused by:
Normal wear and tear
Accidents, crashes, or improper use
Improper care, cleaning, or storage
Unauthorized modifications or repairs
Damage caused by external factors after delivery
Cosmetic changes that do not affect the normal use of the product
4. How to Make a Warranty Claim
If you believe your Alien Monster or TKNE product has a quality issue covered by this warranty, please contact us within the warranty period.
Please provide:
Order number
Product name
Description of the issue
Clear photos or videos showing the problem
Our team will review the information and may request additional details if necessary.
5. Warranty Resolution
Once the issue is confirmed to be covered by our warranty, Alien Monster or TKNE will provide an appropriate solution based on the specific situation.
For confirmed quality issues, we may arrange a replacement with your next order or provide another suitable solution.
The final resolution will depend on the nature and severity of the issue.
6. Important Notice
This warranty applies only to Alien Monster and TKNE products purchased through our official website or an authorized Alien Monster or TKNE retailer or distributor.
Warranty claims may be rejected if the product has been modified, repaired without authorization, or used in a manner inconsistent with its intended purpose.
If you have any questions about our warranty policy, please contact our customer service team.
Alien Monster & TKNE
Ride Your Own Way.